Legal Information

SOLICITORS HELPLINE: ☎ 0844 332 0932

All potential claimant clients in the United Kingdom who complete and send a contact form or who use helpline are referred to a specialist clinical negligence solicitor for free advice. In suitable cases that solicitor will deal with a compensation claim on a no win no fee basis. To cover the costs of running this website the administrators are paid a fee for each new case referred to a firm of solicitors in England & Wales with similar, though not identical, arrangements for potential clients whose cause of action arose in Scotland or Northern Ireland. The fee is a charge paid by the solicitor who receives the referral. For full detailed information see the Guidance Notes & Regulatory Information below.

Data Protection & Privacy Policy

Personal information which we collect from you will be processed in accordance with the Data Protection Act 1998. All data supplied to us relating to injury compensation claims is kept electronically and is not given to any third party except those dealing with your compensation claim including the allocated solicitor. All personal information held about you is deleted at the conclusion of your claim. All information that you supply is kept on a password and firewall protected computer hard drive and is backed up offsite. You may have access to all personal information relating to your claim kept by us and we will correct any erroneous information at your request.

Legal Disclaimer

The information provided on this website is not, and is not intended to be legal advice which should only be obtained from a professionally qualified solicitor or barrister. The website is not intended to create and does not create a solicitor-client relationship between you and the website proprietors. You should not act on or rely on any information on this website without seeking the advice of a solicitor. No contractual nor any other relationship is intended to be created between you and the website proprietors. All enquiries to the website are referred to a qualified solicitor for advice and the website proprietor is not responsible for the actions of an independent solicitor. The website proprietor disclaims all responsibility for any loss or damage of any kind resulting from, arising out of or in any way related to the use of this website.

Medical Disclaimer

The medical information provided on this website should not be used for diagnosing or treating a health problem or a disease and is for educational and informational purposes only and is not, and is not intended to be medical advice. If you have or suspect you may have a health problem you should consult an appropriately qualified professional health care provider.

Scotland & Northern Ireland

The Law and terms and conditions outlined on this website relate to injury compensation claims arising in England or Wales. Whilst both the law and solicitors terms in Scotland and Northern Ireland may in many respects be similar, there can be substantial differences. Enquiries should always be made directly to your solicitor for definitive information.

Limitation & Time Limits

There are time limits within which injury compensation claims should be settled or legal proceedings should be issued in a court of law. Failure to comply with these time limits can result in loss of the opportunity to claim compensation. Reference should always be made to a qualified solicitor to obtain information and advice on these time limits as soon as possible after the event giving rise to the potential claim.

Regulatory Information

UK Medical Negligence Lawyers is a trading name of John Eastwood, whose principal place of business is located at 23 Colleridge Grove, Beverley, East Ridng of Yorkshire, who is authorised and regulated under the Compensation Act 2006 to provide claims management services under a certificate of authorisation number CRM11237. This is recorded on the website, which provides useful information about the requirement for such authorisation and the duties that authorisation imposes.

Solicitors Regulation Authority

Pursuant to this authorisation to act we are required to adhere to strict rules regarding advertising, marketing and soliciting business which in turn interact with the Solicitors Regulation Authority's code governing the conduct of solicitors. We do not enter into any contract with you as a client, nor will we handle any client money on your behalf. The appointed panel solicitor will wish to monitor that the authorisation to trade is in force at all times and also that we act entirely properly such as to ensure compliance with, in particular, rules 1,2,7,8 and 9 and 21 of the Solicitors Code of Conduct 2007.

Referral Arrangement

Clinical negligence compensation claims arising in England & Wales will be referred to a firm on our selected panel who specialise in conducting personal injury claims. These solicitors will pay the website proprietor a referral fee upon their acceptance of your claim, a cost borne entirely by the solicitors and NOT by you. The Solicitors Regulation Authority ("SRA") require that all referrers of work to solicitors who are regulated by the SRA, disclose any such referral arrangement and in turn that the appointed solicitor should declare the same information.

Guidance Notes

But Do I have To Pay My Opponent's Costs If I Lose

Your appointed solicitor will arrange legal expense insurance which will operate to pay the other side's costs if this should happen.

What Sort Of Insurance Is This - Do I have To Pay Anything For It

Your appointed solicitor will make enquiries with you to see if you already have any insurance cover in place, perhaps through your home or motor insurance policies. If you haven't then the solicitor will take out an After The Event (ATE) policy for you instead. The solicitor will advise you on the policy they would recommend for your case. You do not have to pay for the policy cover. The premium for the insurance will not fall payable until the case is actually concluded, if you win your case then your opponent will have to pay this cost as part of paying your legal costs. If you lose your case, the insurance policy operates to pay not only your opponents costs but also the cost of the policy itself. This is a normal way for ATE policies to operate, and means we are able to guarantee that you will not have to pay for the cost of your insurance.

Who Pays Your Costs

We do not charge you for our services or take any sum from your compensation award. Our income is received from referral fees from our panel of solicitors and fees and commissions from other service providers who will work on your behalf at the solicitors' request. Please see regulatory information below. You will not be asked to pay or contribute to any such fees or commissions.

What Are My Chances Of Winning My Claim And What Happens Next?

If we feel that your case has merit, we will send your case to one of our panel of solicitors. We only refer claims to firms who we feel have the necessary skill and experience in handling claims of this nature. That solicitor will then carry out their own risk assessment of your case, and they will need to speak to you to analyse the case in more detail. We would expect them to assess the case independently and it is important to bear in mind that our solicitors will not wish to take on a case if they feel it has poor prospects of success and we would never seek to force any solicitor to accept an instruction. If at that early stage they also feel the case has good merit they will send CFA paperwork to you to sign and return to them. These initial documents can be quite lengthy but the solicitors are obliged to send these to you under their own professional duties. They will send you their own client care documents so that you know exactly who is dealing with your claim and what your points of contact are at that firm. They will be grateful for your prompt response so that they can proceed with working on your claim as soon as possible. They will continue to gather information on your case and do their best to secure the best possible outcome for you, we can assure you that they will always act in your best interests.

Complaints Procedure

  • We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
  • We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
  • We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
  • Within four weeks of receiving a complaint, we will contact you to provide either:-
    • a final response which adequately addresses the complaint;
    • Or
    • a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
  • Within eight weeks of receiving a complaint we will contact you to provide either:-
    • a final response which adequately addresses the complaint;
    • Or
    • a response which:
      • explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
      • And
      • informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
    • Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
  • If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-

      Claims Management Regulator
      P O Box 7824
      Burton on Trent
      DE14 9DP
      Tel:0845 450 6858

  • The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.
  • SOLICITORS HELPLINE: ☎ 0844 332 0932

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